Refund policy

Clayed Elements Return & Exchange Policy

At Clayed Elements, every cutter and tool is designed and 3D-printed with care to ensure precision, quality, and long-lasting use. Because each piece is made to order and used with crafting materials, please review the policy below before purchasing.

Returns & Exchanges

  • Due to the nature of our products, including custom-printed cutters and tools, we do not accept returns or exchanges once an order has shipped.

  • If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right with a replacement or store credit.

  • Requests made after 7 days or after items have been used cannot be honored.

Cancellations

  • Orders may be canceled within 2 hours of purchase, as long as they have not entered production or shipping.

  • To request a cancellation, please email support@clayedelements.com with your order number.

Damaged or Incorrect Items

We take pride in our quality control, but if there’s an issue:

  1. Email us at support@clayedelements.com within 7 days of delivery.

  2. Include your order number, photos, and a short description of the problem.

  3. We’ll respond promptly with next steps—typically a replacement at no cost.

Non-Returnable Items

  • Custom or personalized cutters

  • Used cutters or tools

  • Digital files or downloads

  • Gift cards

Customer Satisfaction

Your satisfaction means everything to us. If you ever have a concern about your order, please reach out—we’ll do our best to find a solution that reflects our commitment to quality and care.