Shipping policy
Clayed Elements Shipping Policy
At Clayed Elements, every order is packaged with care to ensure your cutters and tools arrive safely and in perfect condition. We primarily ship through USPS Ground Advantage to provide reliable delivery at an affordable rate.
Processing Times
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Orders are typically processed and shipped within 3–5 business days.
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During peak seasons or product launches, processing times may extend slightly.
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You’ll receive a confirmation email once your order has shipped, including tracking information.
Shipping Methods & Rates
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We currently ship through USPS Ground Advantage (2–5 business days) for most domestic orders.
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Shipping rates are calculated at checkout based on weight, destination, and packaging.
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Customers may also qualify for Free Shipping on orders over $49.95 (U.S. only).
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Tracking may take up to 24 hours to update after the package has been scanned by USPS.
Shipping Locations
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We currently ship within the United States.
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If you are located outside of the U.S., please contact us before ordering to discuss potential shipping options.
Lost or Delayed Packages
We rely on USPS for safe delivery. Once a package is marked “Delivered,” we are unable to replace or refund lost or stolen items.
If your tracking shows a delay or missing scan, please contact USPS directly at 1-800-ASK-USPS for assistance.
Address Accuracy
Please ensure your shipping address is correct at checkout. We cannot refund or replace packages shipped to incorrectly entered addresses.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at support@clayedelements.com with photos of the packaging and product. We’ll happily arrange a replacement or credit.